Terms and conditions

Terms and conditions for use of the website

The website is owned and operated by Eva&Claudi AS, business registration number 21053899, Haarup Skovvej 6, 8600 Silkeborg, Denmark. All names, brands, trademarks and logos on the website are the property of Eva&Claudi A/S in Denmark or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and can only be used with permission from Eva&Claudi A/S.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Eva&Claudi A/S. or Eva&Claudi A/S or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Eva&Claudi A/S or their associated companies and partners, as the case may be.

Eva&Claudi makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Eva&Claudi is entitled to change the content of the website at any time without preceding notice.

If the website links to a third party website, Eva&Claudi A/S. makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Terms and Conditions for Sale

The below terms and conditions shall apply to all deliveries from Eva&Claudi A/S., Haarup Skovvej 6, 8600 Silkeborg, Denmark, business registration number in the Denmark 21053899 ("Eva&Claudi"), to customers purchasing goods in the Eva&Claudi online shop.

1. Conclusion of contract

A final and binding contract has been concluded between you and Eva&Claudi when your order has been confirmed by Eva&Claudi. Eva&Claudi will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the Eva&Claudi online shop if you are a private consumer, i.e. not a business customer.

2. Prices, taxes and delivery

Inside EU all prices are stated inclusive of VAT and other taxes. Outside EU all national taxes or import costs are not included in the price and must be paid by you. The applicable price is the one stated in the Eva&Claudi online shop in respect of the relevant product on the date of placing of the order. For delivery outside EU, you can deduct 25% VAT from the prices. You can do this by using voucher number 7EC2A8F1, then we will deduct 20% from the price. ONLY OUTSIDE EU

Eva&Claudi reserves the right to amend any prices incorrectly stated in the Eva&Claudi online shop. Furthermore, Eva&Claudi reserves the right to amend any prices, taxes and/or other costs stated in the Eva&Claudi online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices based on January 2014 prices in Denmark.

Please note that some banks charge a transaction fee for international transactions in our online shop. This fee is charged by the bank and will not be reimbursed by Eva&Claudi. For more information, please contact your bank.

When ordering goods in the Eva&Claudi online shop an amount will be added in payment of shipping costs. The amount you will be charged for delivery depends on your country:

Denmark Dkk. 39,00
Inside     EU  € 5,95
Outside   EU €20,00

3. Delivery
Inside EU: 4-5 working days
Outside EU: 4-7 working days

Outside Europe: 4-17 working days
Eva&Claudi reserves the right to prevent persons from shopping via the Eva&Claudi online shop.

Eva&Claudi is not obliged to deliver goods which are out of stock.

4. Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

The cooling-off period is 30 days.
This period is calculated as from the date on which you received the goods.
If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following weekday.
The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.
How do you withdraw from the contract?

If you want to withdraw from the contract, please send an unambiguous statement to Eva&Claudi, Haarup Skovvej 6, 8600 Silkeborg, Denmark, att.: E-commerce Customer Service, email: shop@eva&claudi.com, telephone: +45 86336190, that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return.
This statement can easily be sent to Customer Services.
In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

If you exercise your right to withdraw from the contract, we will refund all payments received from you,  (excluding delivery costs, additional costs, as national taxes or import), without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract
Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.
We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
Return of goods

You must return the goods to Eva&Claudi without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to Eva&Claudi. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
In case of return you shall bear the direct cost of returning the goods (postage/freight).

5. Notification in case of non-conformity of goods

Pursuant to the Danish Sale of Goods Act, Eva&Claudi grants a 24 months' right to give notice of lack of conformity of goods. This right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within 24 months after the purchase. You must complain within reasonable time after the error or the defect has been or should have been noted. We will reimburse the freight charges paid by you in connection with the return shipment, on the basis of the shipping costs of the less expensive type of standard delivery offered by us, provided that the complaint is justified.

You can file a complaint by sending a letter together with the defect product to the following address:

Haarup Skovvej 6
8600 Silkeborg

6. Liability

Eva&Claudi is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Eva&Claudi is relieved from performance of its obligations.
Eva&Claudi's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.
Eva&Claudi assumes product liability vis-a-vis you under applicable law.

Link to:The online Dispute Resolution website ODR