Returns and exchange

How do I return my order?

SÆRLIGE BETINGELSER FOR NORGE - TRYKK HER

You can return the item to us within 30 days of receipt in the original condition (with hangtags etc). We will send you a confirmation by email as soon as we have registered your return items. If the item was damaged upon receipt or you received the wrong item; please put the item back in its packaging and send it to us within 30 days after receipt.

Just fill out the return form that came with your order, pack your items in the bag, and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery barcode on the box.

Drop off a parcel at your nearest DPD ParcelShop

 When you use the return label the return shipping cost is €6,95 and it is on your account and will be deducted on the credit note.

Please send the return parcel to:
Eva & Claudi
Haarup Skovvej 6
8600 Silkeborg
Denmark

Refund

As soon as we have processed your return, we will issue a refund (excluding shipping costs).
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame largely depends on your credit card issuer or your bank.

If you have any further questions or need assistance, please contact Customer Service. 

Mail: shop@eva-claudi.com 

Call: 0045 86336190