If you wish to cancel your purchase, you can return the item to us within 30 days of receipt in the original condition (with hangtags etc). We will send you a confirmation by email as soon as we have registered your return items.
If the item was damaged upon receipt or you received the wrong item; please put the item back in its packaging and send it to us within 30 days after receipt.
How to return an item
Place the item in the original packaging.
Write the return reason on the invoice and put it in the parcel.
Return the parcel with the same forwarder that delivered it to you.
Make sure to ask for a receipt, as a proof, that you have returned a parcel.
The return shipping cost is on your account.
Please send the return parcel to:
Eva & Claudi
We will process your return within 14 days.
Please note: We can only process your return if you have purchased the item in Eva & Claudi’s online shop.
As soon as we have processed your return, we will issue a refund (excluding shipping costs).
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame largely depends on your credit card issuer or your bank.
If you have any further questions or need assistance, please contact Customer Service.